I just received a text message from a client demanding that I move another client from my books because that was her spot. Just to make things clear, I am not a machine and nobody owns me or my time other than myself. She sent me a scathing text that I needed to "fix" my schedule for the next year because those spots belong to her. I am sorry but I am pissed. And if you are reading this, I know you know I am pissed because of my response. First of all, I am a human being and you cannot boss me or bully me around and think I will take it. Every one of my clients is just as important to me the moment they sit in my chair and I will NOT rearrange their schedules just to make sure it fits perfectly in yours. I know we have become close on a personal level, but I can separate friendship and professionalism 100%. Every client that comes to me has my utmost respect and 100% of my focus when it is their appointment time. That is the number 1 reason I decided to make appointments one day at a time versus the full year in advance which you demanded at the end of last year. You are the only one that was not understanding and you also don't seem to realize that I do have a family that needs me as well. My daughter is 15, a freshman in high school, I only have the opportunities to be her mother and attend all of her activities for the next 4 years. She is my number one priority. 99% of my clients understand this. I need to focus on me and my family in order to be a great hairdresser and give a great service. In the past, I let my clients rule me... for 23 years! This only burned me out and I felt defeated and exhausted. I still work 10-12 hour days, I may only work Mon-Fri and one Saturday a month... but my hours are 4 am to 11pm...... this is so I can book time out to attend personal and family things through out my days, I think I am pretty flexible, because despite any gaps in my schedule, I still work over 8 hours a day and I don't get paid overtime or get a "Good job" pat on my back. This is the only appointment that doesn't fit perfectly in your life........If I am only a machine to you and not a living, breathing person that has up to this point rescheduled her life around you for years....I apologize......but I will not budge and I will not move my clients, 2 of them, to adjust to your schedule. They "Own" that spot because they were put there first, and they both come from California, one of which is booked around a Cancer treatment, so her "Schedule" trumps yours.
I know this seems unprofessional, but sometimes we hairdressers need to vent, please realize that our lives primarily revolve around yours, not the other way around.............Enough said, I need to "Walk it off" as my mom would say.......and put Bubba back in her cage.
I love each and every one of my clients, this may be your appointment I am fighting for......I know who is flexible and who is not.... just know if you are on my books and I schedule you... I would never EVER move you unless I knew that you were somebody that was able to flex, and that would only be a last resort, you are all my top priorities and I will do everything in my power to keep your appointments as they are. I do know that we have to reschedule and move things around occasionally because of life...and that is part of it, so thank you to everyone that has appreciated my flexibility as much as I have appreciated yours. I will continue to be the best hairdresser I can and will always be there for you in more ways than you may realize.